Privacy and Cookie Policy
We process personal data of visitors to our website. Monastery Living attaches great importance to protecting the privacy of our website visitors. This statement informs you about how we handle your personal data.
By using the website and related services, we may collect, use, disclose, and store your personal data as described in this statement.
This statement applies to the use of the website https://monastery.living managed by Monastery Living. Here we explain which personal data we collect, how we use it, and what rights you have regarding your data.
1. Who are we
This website is managed by: Monastery Living
Address: Office Twenty-Two SRL
Str. Bună- Ziua, nr. 39A
Provizoriu, sc. 2, et. 1, ap. 51,
Județul Cluj, Cluj-Napoca
Romania
Chamber of Commerce No.: J12/1066/2020
VAT No.: RO42415372
Email: info@monastery.living
Phone: 030-2623383
Monastery Living is the data controller for the processing of personal data as described in this statement.
2. Which personal data do we process
We process personal data when you use our website, our services, our social media, or when you contact us and provide personal data yourself.
2.1 Data provided by you
- Name
- Company name (if applicable)
- Business address
- Billing address
- Delivery address
- Email address
- Phone number
- Payment details
- Order details
- Any comments on your order
- Any other information you provide, e.g., job title
2.2 Data collected automatically
When you visit our website:
- IP address (anonymized where possible)
- Browser data
- Device type
- Pages visited
- Click behavior
- Duration of visit
This data is collected via cookies (see Article 7).
3. Purposes and grounds for processing
We process your personal data exclusively for the following purposes:
3.1 Execution of the agreement
- Processing and confirming your order
- Delivering products
- Processing payments
- Providing order updates
- Customer service and after-sales
Legal basis: performance of a contract
3.2 Delivery of products
- Shipping orders via logistics partners
- Contacting you regarding delivery
Legal basis: performance of a contract
3.3 Payment processing
- Handling payments via external payment providers
Legal basis: performance of a contract
3.4 Contact and communication
- Answering questions
- Customer service
Legal basis: performance of a contract or legitimate interest
3.5 Marketing and communication (if applicable)
- Sending newsletters
- Personalized offers
Legal basis: consent; you can unsubscribe at any time.
3.6 Legal obligations
- Tax administration
- Retention obligation for invoices
Legal basis: legal obligation
3.7 Website improvement
- Analysis of website usage
- Optimization of the webshop
Legal basis: legitimate interest
4. Sharing personal data with third parties
We only share your personal data with third parties if this is necessary for our services or results from a legal obligation. We do not sell data to service providers or third parties.
4.1 Processors
We use:
- Hosting provider: Hostnet
- Logistics partner: Keramiek Center Nederland
- IT and maintenance services: Hostnet
- Marketing tools (if applicable): Do3l Marketing & Communication
- Analytics services: Google Analytics
We enter into processing agreements with all these parties.
4.2 Payment providers
If payments are processed via an external party, your data will be processed according to their own privacy policy.
4.3 Logistics partners
To deliver your order, we share:
- Name
- Address
- City
- Phone number (if applicable)
4.4 Legal obligations
We may provide data to government authorities if we are legally required to do so.
5. Transfer outside the European Economic Area (EEA)
If personal data is processed outside the EEA (for example, by Google or certain software providers), we ensure appropriate safeguards, such as:
- Standard Contractual Clauses (SCCs)
6. Retention periods
We do not store personal data longer than necessary.
We apply:
- Order and invoice data: 7 years (legal obligation)
- Account data: until deleted by the user
- Customer service data: maximum 2 years
- Newsletter data: until unsubscription
- Analytics data: maximum 12 months
7. Cookies
7.1 What are cookies?
Cookies are small text files that are stored on your device.
7.2 Which cookies do we use
Functional cookies
Necessary for:
- logging in
Analytical cookies
For insight into usage (e.g., Google Analytics).
Marketing cookies (if applicable)
For:
- retargeting
- personalized advertisements
7.3 Consent
Upon your first visit, we ask for consent via a cookie banner.
The social media buttons on this website are links to the respective social media pages. If you click on a social media button, your personal data will be processed by the respective social media service: Instagram, Pinterest.
8. Security
We will take all reasonable organizational and technical security measures to secure your personal data and protect it against loss and improper use or modification.
9. Your rights
If you suspect that the personal data contains inaccuracies or has been processed incorrectly, you can request us to correct, supplement, or delete this personal data.
You have the right to:
- Access
- Correction
- Deletion
- Restriction
- Data portability
- Objection
- Withdrawal of consent
- Requests can be sent to: info@monastery.living
Objections and requests for access, modification, deletion, or transfer of your personal data will be handled by us in accordance with the law, subject to exceptions, within four weeks.
10. Complaints
If you have a complaint or another question regarding the processing of your personal data, you can send an email to info@monastery.living. We ask you to include as much information as possible regarding your complaint or question.
We do everything we can to be of service to you. If you are not satisfied with the handling of the complaint, you can contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): https://www.autoriteitpersoonsgegevens.nl
11. Changes
We reserve the right to change this statement by posting a new version on our website.
